So says the Seattle Times. But the surprise is the fact that they apparently hate them more than the Internal Revenue Service, surely the benchmark for a disliked public institution. A University of Michigan Customer Satisfaction Index Survey gave the airlines a popular approval rating of 63 percent, two points behind the IRS with a rating that would have earned you an F in the public school system I attended, 65%. Southwest was the industry leader with a 76% (that's a D), while United anchored the bottom bracket with a 56% - a great score only in baseball.
(h/t, Trains News Wire)
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